Housing Quality and Standards Manager

Description

We are looking to recruit a Housing Quality and Standards Manager to lead service improvement initiatives across their Housing Strategy and Improvement function. This is a key role focused on ensuring that housing services meet regulatory expectations, deliver excellent outcomes for residents, and are continuously evolving in line with best practice.

This opportunity is ideal for a housing professional with a strong track record in service improvement, regulatory compliance, and operational housing delivery. The successful candidate will be confident working across teams and services to drive measurable change and ensure the council meets its obligations as a social landlord.

The Role

Lead on housing quality and compliance, ensuring the organisation meets the requirements of the Regulator of Social Housing

Work across teams to deliver service improvements and respond to areas of underperformance

Analyse data and performance to provide clear recommendations and action plans

Oversee and support casework related to complaints, regulatory issues, and statutory guidance

Engage confidently with colleagues, residents, and senior stakeholders to develop solutions

Act as a key contact point on housing regulation, quality standards, and continuous improvement

Support preparation for inspections or interventions by regulatory bodies

Champion resident–focused service delivery and embed high standards of quality across the service

Use tools such as Power BI and Microsoft Dynamics to interpret data and track outcomes

Attend internal and external meetings to represent housing quality and standards priorities

Key Requirements

Strong understanding of the legal and regulatory framework of social housing

Detailed knowledge of the Regulator of Social Housing's expectations for council landlords

Experience delivering service improvements with measurable outcomes in a large organisation

Operational experience in housing, either within a local authority or registered provider

Excellent analytical, writing, and presentation skills

Ability to work collaboratively across departments and build strong stakeholder relationships

Experience with casework or regulatory responses within a public sector setting is desirable

Commitment to equality, diversity, and inclusive service delivery

On–site presence required 3 days per week

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK–wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third–party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Ad ID: 5416961654