Housing Officer

Description

We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon. This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities.

2x Housing Officers - South DevonHourly Rate: GBP18 - GBP25 per hourLocation: South Devon - Hybrid working with regular on-site visitsContract: ASAP start for 1-2 months Hours: Full time

In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities.

The Role You will lead a varied caseload and be responsible for:

Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communitiesResponding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes)Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agenciesManaging rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when requiredConducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activitiesAddressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessaryAssisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathwaysRequirements

Excellent communication, negotiation, and interpersonal skillsStrong organisational capability, with the ability to prioritise workload and remain effective under pressureAbility to manage challenging situations and work confidently with tenants in complex circumstancesKnowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate managementExperience in tenancy management, housing advice, community engagement, or a similar housing roleA full driving licence, and willingness to undergo a DBS checkShould this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further

At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion

Ad ID: 5418113690