Service Advisor

Description

Kemble, Wilshire, SN16 9SN

* £28-32k DOE and benefits package

Do you understand the difference between good and great customer service? Can you build relationships quickly, sometimes under difficult circumstances? Can you articulate the benefit of keeping high value machinery in perfect running order?

Tallis Amos Group are looking to hire a Service Advisor in our Kemble Cotswolds depot on the Gloucester and Wiltshire border. In the simplest terms the job entails booking of service appointments and ensuring customer success. The role is pivotal within the depot as it drives the growth of our service departments to ensure we maximise customer accounts that we hold whilst also delivering exceptional quality of service to our customers. The position is the main interface between the customer and service department, helping to delegate workshop workflow and the schedule of service, both in depot and mobile.

Reporting to the service managers, you will be making calls out directly to customers to market service and parts sales using the TAG CRM system. You will also receive calls and allocate work to the technicians via Gold to ensure that they are kept busy to maximise efficiency of their workload. There is responsibility to monitor customer machinery through remote service tools and contact them to prospect for service and parts in addition to allocating work to technicians based on criticality of repair and available inhouse expertise. Other duties include quoting for repairs, informing and updating customers on repair and part lead times as well as consulting with customers on part suitability.

Essential Criteria

* Excellent verbal and written communication skill

* Strong sense of business development and commercial acumen

Desirable Criteria

* Strong knowledge and understanding of agricultural and/or turf machinery

* Previous outbound sales activity

In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.

To discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting or apply to day

Ad ID: 5417123750