General Manager

Description

Job Title: General Manager

Location: Hedge End / Southampton area

Hours: Full-time (some flexibility available)

Salary: £35k to £40k, dependent on experience plus bonus

Overview

We are seeking a General Manager to take a hands-on leadership role within a growing business that specialises in selling, maintaining, and servicing commercial lawn maintenance and agricultural equipment. This is an exciting opportunity for someone who thrives in a varied role, balancing day-to-day operational management with business growth and team development.

You will be at the heart of the business, overseeing workshop operations, managing a small team, and ensuring customer satisfaction, while also driving efficiency, quality, growth and profitability.

Key Responsibilities

* Team Leadership & Development: Manage, motivate, and develop a small team of technicians and support staff to deliver high-quality service and achieve business objectives.

* Workshop Management: Oversee the servicing, maintenance, and repair of commercial lawn mowers and Agricultural equipment, ensuring efficiency, safety, and compliance at all times.

* Business Operations: Take responsibility for the smooth running of the business, including scheduling, workflow, stock management, supplier relations, and customer service.

* Sales & Growth: Support business development through customer relationship management, upselling of products and services, and identifying opportunities for new revenue streams.

* Customer Service: Ensure a professional, responsive, and customer-focused service at every stage of the sales and service process.

* Financial Oversight: Monitor budgets, costs, and profitability, providing input on pricing, forecasting, and long-term business planning.

* Health & Safety: Ensure a safe working environment in line with legal and industry standards.

Skills & Experience Required

* Desirable would be proven experience in a workshop, service, or general management role (commercial machinery, automotive, agricultural equipment, or similar industries preferred).

* Strong leadership skills with the ability to inspire and grow a small team.

* Good technical knowledge of machinery servicing and maintenance (hands-on ability a bonus but not essential).

* Strong organisational and problem-solving skills with the ability to juggle multiple priorities.

* Commercial awareness and confidence in driving sales and profitability.

* Excellent communication and interpersonal skills with a customer-first mindset.

* Ability to take ownership, work independently, and contribute to long-term business growth.

Why Join Us?

This is more than just a General Manager role — it’s a chance to play a key part in shaping and growing a business. You’ll be given autonomy, support, and the opportunity to make a real impact while leading a committed team in a sector that values quality and service

Ad ID: 5417124484