Senior Third Party Claims Handler

Description

At AND-E, we’re proud to be one of the fastest-growing insurance companies — and even prouder of the warm, inclusive culture we’re building. We’re committed to creating a diverse community, combining a unique mix of talents and perspectives to help drive our business forward.

We’re growing, and are looking for a Senior Third Party Claims Handler to join our Claims team in Newcastle on a hybrid basis.

We’re looking for dynamic, driven professionals like you to help evolve our business in new directions. You’ll need first-class leadership credentials to bring our people with you on this journey and take us to the next level.

In this role, you’ll be required to handle your own allocation of third-party claims in line with agreed authority levels, handling guidelines and procedures, Claims strategy, and culture. Ensure claims are settled quickly and cost-effectively.

Act as a technical referral point for claims handlers and support the development of the claims team by being an effective coach and role model.

If you're ready to take your career further, faster — this is your opportunity.

Responsibilities:

* Act as an escalation point, providing technical guidance on complex third-party claims, including hire, personal injury, and property damage cases.

* Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date.

* Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level.

* Ensure your files are accurately reserved in line with the company reserving philosophy.

* Raise settlement cheques promptly and accurately.

* Provide a high level of service to customers, third parties and suppliers.

* Support development and delivery of the claims strategy and vision. vision.

* Undertake quality audits on claim files and provide feedback to handlers.

* Handle and log complaints in line with FSA and company requirements and guidelines.

Knowledge, Experience & Qualifications:

* Extensive experience in motor claims handling, with strong technical knowledge across third-party liability, hire, personal injury, and property damage.

* Proven background in a senior claims role with responsibility for managing people and performance.

* Experience of developing and delivering claims processes and strategies.

* Strong leadership skills with the ability to coach, motivate, and inspire a team.

* Demonstrable experience of working with suppliers and managing SLAs.

* Knowledge of FCA regulatory regime, FOS ethos, and TCF principles.

* Experience in project planning and managing multiple priorities simultaneously.

Why Join Us?

At AND-E, your growth matters. We support your development in your current role while offering chances to explore new opportunities and advance your career.

What makes us stand out:

Award-Winning Employer: Named Best Large Insurance Employer 2023 at the British Insurance Awards.

Work-Life Balance: Flexible working that fits your life — whether it’s a school play or a home delivery.

Competitive Salary & Benefits:

* Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*

* 7.5% Discretionary Annual Bonus*

* Healix Private Medical Insurance Options*

* 3 x Annual Salary Life Assurance*

* A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.

* Family-friendly policies including:

* Paternity pay - two weeks leave paid at 100% of your average earnings

* Maternity and shared parental leave - two weeks paid at 100% of your average earnings, then 18 weeks at 90% of your average weekly earnings

* £200 baby bonus

* Additional perks like pension advice, season ticket loans, cycle schemes, and financial flexibility tools.

We’re committed to a diverse, inclusive workplace where everyone is valued and supported, including embracing neurodiversity.

Equal Opportunities: We treat all employees and applicants fairly regardless of age, gender, ethnicity, disability, or any protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help

Ad ID: 5417269284