Customer Support Advisor

Description

Customer Support Advisor

Based in Harrogate

£25,750 per annum

Hybrid Working available after probation (3 days in-office per week)

24 Days Holiday + Bank Holidays

Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More

Ongoing Professional Development

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Harrogate. Please note that our client cannot offer visa sponsorship.

THE OPPORTUNITY

Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are searching for an individual to fill a role that sits at the heart of business operations. It’s an opening for someone who enjoys customer engagement, values collaboration and takes pride in delivering high standards of administration on behalf of internal teams, customers, and partner networks. You will play a pivotal role in supporting the company’s commercial sales function whilst building strong relationships and enhancing customer experiences.

This is more than an administrative role, you’ll become a critical part of a high performing team, ensuring operations run smoothly and customers feel supported throughout their journey.

Your key responsibilities will include:

Acting as a first point of contact for incoming enquiries from customers, retailers, and corporate partners, providing accurate and timely responses.

Providing support to corporate and public sector teams.

Scheduling demonstration vehicles on behalf of our client’s retailers and corporate sales team.

Create and issue bespoke vehicle quotes for SME clients, tailored to their business needs.

Coordinate test drive bookings with local retailers, acting as a reliable liaison between the customer and sales network.

Support the planning and delivery of business events and retailer meetings, managing attendee lists, RSVPs, and logistical details.

Accurately update and maintain customer records using Salesforce CRM.

Providing consistent administrative support to the wider sales team.

SKILLS AND EXPERIENCE

Hands-on, adaptable, and takes ownership of their work.

Excellent verbal and written communication skills, confident when speaking with stakeholders at all levels.

Can demonstrate previous experience in a customer service or administration role within a fast-paced environment.

Possesses effective organisational skills, with the ability to manage multiple priorities and deadlines.

Exceptional attention to detail skills with strong admin and process-following skills.

Comfortable using digital tools and CRMs (Salesforce experience is a plus).

This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: (url removed).

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly

Ad ID: 5416886090