Portfolio Analyst

Description

Job Title: Portfolio Analyst

Based: Chichester / Hybrid

Role: Full time Permanent

Salary: 24,570 plus bonus and career path

Represent the customer in holding retailers to account, tracking resolution of open queries in Company Software Develop a detailed understanding of tariffs and charging methodologies, using this to analyse invoices within SLA. Data steward, ensuring a high level of accuracy & robust data quality

Main Responsibilities for the Portfolio Analyst

Main responsibilities kfjnvdkney Areas Tasks

Analysis Interrogate invoices to ensure retailers are providing accurate information for customers, challenging them as appropriate & tracking resolution through the billing query process. Regularly review and compare data between company CRM and the central market, investigating and correcting disparities Investigate & explain variances and trends, providing insight internally & to customers Invoice Validation & Data Management Validate both paper and electronic billing to ensure customer contract SLAs are achieved. Develop a strong knowledge of market structure and tariffs. Provide insight as to the impact of any updates on the team and wider business and use this knowledge to identify savings opportunities. Complete payment files in appropriate branded format on a customer agreed timeframe to ensure invoices are paid. Review & update CRM data regularly, in conjunction with other analysts to ensure data is high quality. Challenge retailers on inaccuracies in invoices and track resolution through the billing query process. Provide updates to other team members as required. Manage incoming email queries from customers, retailers & other sources in a prompt & polite manner within contractual SLAs. Promptly answer inbound calls, dealing with all callers politely and professionally. Meet regularly with the Account Management Team as required. Identify action points from meetings & reports, follow through to resolution and communicate progress. Ensure effective communication throughout the Operations Team, proactively collaborating with all analysts & supporting in completion of any relevant tasks to provide the best customer outcomes. Projects Identify project opportunities & support in delivery of these across the Operations Team. Supports during the onboarding process for new customers.

Ideal Applicant for the Portfolio Analyst:

Proactive

Efficient

Commercially aware

Meticulous, and diligent

Accuracy focused

Organised

Strong communicator

Ad ID: 5416958596