Mortgage Case Handler

Description

Case Handler - Mortgages

Location: Manchester City Centre

Hours: Full-time

Salary: £32,500 + competitive bonus scheme

About the Role

Are you ready to take your underwriting experience to the next level in a fast-paced, purpose-driven environment? As a Case Handler, you'll be responsible for managing a pipeline of mortgage applications from submission through to authorisation. This role requires strong attention to detail, excellent communication skills, and a passion for delivering great customer outcomes.

You'll work closely with internal teams and external stakeholders to verify documentation, assess individual circumstances, and make informed lending decisions. If you thrive in a target-driven setting and enjoy problem-solving, this could be the perfect next step in your career.

Key Responsibilities

- Manually underwrite mortgage applications in line with regulatory standards and internal policies

- Review supporting documentation and request additional information where needed

- Maintain accurate customer records and application details

- Communicate clearly with customers, brokers, and internal teams throughout the process

- Ensure decisions are fair, evidence-based, and tailored to individual circumstances

- Meet and exceed performance targets and KPIs

What We're Looking For

Essential:

- Minimum 12 months' experience assessing or processing loan applications

- Proven ability to perform in a fast-paced, KPI-driven environment

- Experience managing high volumes of cases while maintaining quality standards

Desirable:

- Strong questioning and analytical skills

- Familiarity with adverse credit indicators and vulnerable customer identification

- Excellent verbal and written communication

- High level of accuracy and attention to detail

- Proficient in Microsoft Office and numeracy

What's in It for You

- Clear progression pathway, including opportunities to move into mortgage advice

- Up to 25 days' annual leave + bank holidays + your birthday off

- Regular social events and a collaborative team culture

Ad ID: 5417149247