Contact ME Hire
ME Hire
Hire Controller
Central London, London
- Hours
- Full Time
- Posted
- 3 hours ago
- Salary
- 30000.00 GBP Annual
- Recruiter
- ME Hire
- Closes
- 10 Sep 2025
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Purpose of the Role
To deliver excellent customer service and be responsible for arranging plant, tool and machinery hire to customers, as well as dealing with customers queries in a professional and timely manner.
What skills and experience are essential to do this job?
Excellent communication skills in order to carry out the role in a professional attitude, you will have previous experience in delivering customer service to high standards.
To deliver all customer service professionally including when answering the phone and any
written communications.
To be well organised and manage their workload as well as work as part of a team.
Experience in working under pressure, managing tight deadlines and reaching timescales.
Prior knowledge of customer service.
To have competent knowledge and skills in Outlook, word, excel and general computer knowledge
To have a good understanding of our digital hire system.
What do I need to achieve and deliver to be effective in this job?
Have excellent knowledge of our hire fleet
Taking customer orders over the phone or via email
Professionally answering the phone to deal with customer enquiries and needs
To ensure all enquiries are dealt with in a professional and timely manner
Using the hire system to carry out and complete reports, add quotes, place orders, raise collections and any other customer/supplier requirements.
Process any/all paperwork and ensure it is filed correctly
Ensure all administration work is carried out to company standards
Ensure the work area is kept clean and presentable.
To pass on any customer feedback to your line manager.
To undertake any other duties as the Company may reasonably require
To be successful in this role I may have experience in these areas:
A proven track record in dealing with customer queries
To have a professional style with a high level of attention to detail
Job Type: Full-time
Pay: From GBP30,000.00 per year
Benefits:
Company pension
Free parking
On-site parking
Experience:
Syrinx Knowledge: 1 year (preferred)
Work Location: In person
Ad ID: 5416935857
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8
