customer service advisor

Description

Customer Service Advisor / Collections Advisor

MUST HAVE FCA / Financial Services Experience

Location: Milton Keynes (Hybrid Working)

Salary: Competitive + Excellent Benefits

Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm)

An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes.

This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they’re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer.

The role:

The successful candidate will be responsible for engaging with customers across multiple channels—phone, SMS, email, and chat—to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it’s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track.

Key responsibilities include:

Making outbound and receiving inbound calls to discuss and resolve overdue payments

Communicating with customers through digital platforms such as SMS, email, and online chat

Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions

Making informed decisions that balance customer circumstances with business requirements

Maintaining a high standard of service and professionalism in every interaction

Ensuring full adherence to internal policies and regulatory standards

Supporting wider business teams where needed The ideal candidate will have:

Previous experience in a collections, credit control, or similar customer service role

A strong understanding of FCA regulations and Treating Customers Fairly principles

Confidence in handling difficult conversations with empathy and resilience

Excellent verbal and written communication skills

Strong PC literacy, including Microsoft Office

The ability to prioritise tasks, work under pressure, and maintain attention to detail

A positive attitude, team spirit, and the drive to go above and beyond What’s on offer:

Competitive salary with genuine opportunities for progression

Flexible hybrid working arrangements (split between home and office)

Comprehensive benefits package including private healthcare and discounted gym memberships

A collaborative and supportive culture that values innovation, inclusion, and development

Regular training and a clear pathway to grow your career within financial services All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards.

This is more than just a collections role—it’s a chance to be part of a business that values people, embraces innovation, and is on an exciting journey of growth.

Apply now to be part of a team that’s passionate about making a difference in people’s lives

Ad ID: 5416946079