Credit Controller

Description

Salary: £25,000 – £27,000 per annum (DOE)

Contract: Full-time, Permanent

The Opportunity

We’re seeking a motivated and detail-focused Credit Controller to join a friendly and supportive finance team based in Mansfield. This role plays a key part in ensuring timely payment collection, maintaining healthy cash flow, and supporting the smooth running of financial operations.

Key Responsibilities

* Monitor customer accounts and follow up on overdue invoices

* Contact customers via phone, email, and post to recover outstanding payments

* Resolve billing queries and disputes in a professional manner

* Keep accurate and up-to-date records of communication and payments

* Produce regular reports on debtor balances and cash collections

* Liaise with internal teams (Sales, Customer Service, etc.) to resolve account issues

* Recommend escalation or legal action for persistent bad debts

* Process card payments and manage accounts on hold

* Allocate receipts and handle write-offs when necessary

* Provide general support to the wider finance team

About You

* Previous experience in credit control, debt recovery, or a similar finance/customer service role

* Confident using accounting software (e.g., Sage, SAP, QuickBooks)

* Competent in Microsoft Excel

* Familiarity with Direct Debit systems (advantageous)

* Strong communication, negotiation, and problem-solving skills

* High level of attention to detail with excellent organisational skills

* Proactive, resilient, and able to manage priorities independently

* A collaborative team player

Key Competencies

* Analytical thinking

* Persistence and resilience

* Time management

* Customer service focus

* Strong organisational skills

Ad ID: 5416966504