Business Analyst

Description

Job Title: Business Analyst (Customer Journey Manager)

Salary: £500 per day

Location: Leeds Wellington Place (Hybrid - onsite 2 days per week)

Contract: 6 months

Hours: Full-time

Are you ready to embark on an exciting journey with us?

Join our dynamic team as a Customer Journey Manager and play a pivotal role in transforming how we understand and enhance customer experiences! We're on a mission to revolutionise finance for good, and we want you on board.

About the Role:

As a Customer Journey Manager, you will be at the heart of our product development process. Collaborating closely with Product Owners and feature teams, your primary responsibilities will include:

Understanding and Mapping Customer Journeys: Evaluate end-to-end journeys from both customer and business perspectives.

Data-Driven Insights: Draw valuable insights from diverse data sources to inform personalised engagement strategies.

Problem Solving: Use your experience to identify the best solutions, applying your judgement to prioritise options effectively.

Stakeholder Management: Build and maintain positive relationships while managing expectations through regular updates.

Cross-Functional Collaboration: Work seamlessly with various functions to integrate technology and business processes.

Identifying Process Improvements: Recognise and address shortcomings in existing processes and systems.Why Choose Us?

We're not just about work; we're about creating an environment where our team can thrive. Here's what you can expect:

Hybrid Work Culture: Enjoy the flexibility of our hybrid work style, spending at least two days a week in the office.

Innovative Environment: Be part of an organisation that values and invests in technology, workplaces, and people.

Career Growth: We're committed to helping you develop your skills and advance your career.What We're Looking For:

To be successful in this role, you should bring:

Customer Insights: Ability to translate data into actionable requirements and a comprehensive understanding of evolving customer needs.

Problem Solving: Strong analytical skills with a knack for evaluating options and finding suitable solutions.

Stakeholder Management: Proven experience in managing relationships and expectations effectively.

Cross-Functional Collaboration: Experience working with diverse teams to achieve common goals.

Process Improvement Expertise: A keen eye for identifying and addressing process inefficiencies.Join Us in Making a Difference!

If you're passionate about enhancing customer experiences and driving innovation, we want to hear from you!

To Apply:

Please submit your CV and a brief cover letter detailing your relevant experience and why you're excited about this opportunity.

Let's shape the future of finance together! Apply today and become a vital part of our transformative journey!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Ad ID: 5416905640