Facilities Manager

Description

Role: Station Facilities Manager

Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required)

Salary: Up to £40,000 per annum

Closing Date: Thursday 21st August 2025

Job Purpose

The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations.

Key Accountabilities

* Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times.

* Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification

* Conduct regular inspections and audits of station facilities to identify and resolve defects promptly.

* Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes.

* Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation.

* Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives

* Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity.

* Deliver continuous improvements to enhance passenger experience and meet SQR standards.

* Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports.

* Promote and enforce high standards of customer service across all facilities-related activities.

Person Specification

Essential

* Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations).

* Strong understanding of health & safety legislation and statutory compliance requirements in the UK.

* Experience managing multi-disciplinary contractor teams and service providers.

* Excellent organisational, problem-solving, and decision-making skills.

* Strong communication and stakeholder management abilities.

* Ability to work flexibly, including occasional evenings or weekends in response to operational needs.

* Proficient in using facilities management software and Microsoft Office applications.

Desirable

* NEBOSH or IOSH qualification.

* Knowledge of rail industry standards and operations.

* Experience working in a unionised environment.

* Project management qualifications (e.g., PRINCE2)

Key Competencies

* Leadership and team coordination

* Customer focus

* Financial acumen

* Attention to detail

* Adaptability and resilience

* Proactive approach to safety and compliance

Ad ID: 5416932690