Neighbourhood Officer - Fully Site Based (Temp: London)

Description

Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team.

Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.

Key Responsibilities

Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents

Deliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptly

Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required

Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation

Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them

Complete tenancy verification checks and support fraud prevention activity

Respond to neighbourhood issues, emergencies and service requests efficiently

Maintain accurate case records and ensure compliance with housing policies and procedures

Attend evening meetings and out-of-hours emergencies when requiredRate: £27-£29 Umbrella

Location: London

Hours: Full-time

Contract: 3-6 Months

About You

You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents.

You will demonstrate:

Strong customer care and communication skills, with the ability to handle sensitive situations professionally

A proactive and solutions-focused approach to problem solving

The ability to manage a busy workload, prioritise effectively and work independently

Confidence working in a front-line, estate-based environment

A flexible approach to working hours, including evenings when necessaryWhat We Offer

A challenging and varied role within a supportive and high-performing team

Exposure to a broad range of housing management responsibilities

Ongoing support from your line manager and wider service

Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation

Competitive salary and access to a strong local government benefits package, including pension and leave entitlementsThe organisation recruits for attitude as much as experience. xjnqpsq

We are looking for:

Enthusiastic and motivated

Keen to learn and develop

Adaptable and resilient in a fast-paced environment

Committed to delivering positive outcomes for residents This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities.

If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you.

Apply now to take the next step in your housing career and make a real difference to local communities

Ad ID: 5417769902