Income Officer

Description

Key Responsibilities

* Manage rent accounts and monitor arrears across a designated patch

* Proactively contact residents to prevent and reduce arrears

* Negotiate realistic repayment plans based on individual circumstances

* Provide advice and signpost to support services (e.g. welfare benefits, debt advice)

* Take appropriate recovery action, including legal proceedings where necessary

* Maintain accurate records and ensure compliance with policies and regulatory standards

* Work collaboratively with housing, support, and finance teams

About You

* Experience in income management, rent arrears recovery, or a similar role

* Strong understanding of welfare benefits and the social housing sector

* Excellent communication and negotiation skills

* Ability to manage a caseload and prioritise effectively

* Confident using housing management systems and Microsoft xjnqpsq Office

* A customer-focused mindset with the ability to handle sensitive situations professionally

If you’re interested, please send your most up-to-date CV or call (phone number removed).

If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them

Ad ID: 5418306153