Income Manager

Description

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London.

What the Job Will Be Doing

* Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock

* Maximising rental income collection and reducing current and former tenant arrears

* Developing and implementing effective arrears prevention and recovery strategies

* Managing complex arrears cases and overseeing legal action where appropriate

* Supporting tenancy sustainment through proactive resident engagement and financial inclusion support

* Working collaboratively with residents to agree realistic repayment arrangements

* Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards

* Monitoring KPIs, service standards and performance targets to drive service improvement

* Producing performance reports and analysing data to identify trends and areas for improvement

* Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols

* Supporting complaint resolution and improving customer satisfaction across the income service

* Building strong relationships with internal teams, local authorities, DWP and external support agencies

* Representing the organisation at meetings, partnership forums and court hearings where required

What You Will Need

* Proven experience managing an income or rent recovery service within social housing or local government

* Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation

* Experience xjnqpsq managing and developing staff within a target-driven environment

* Strong understanding of welfare benefits and Universal Credit

* Ability to balance income recovery with a resident-focused approach

* Experience producing performance reports and analysing service data

* Excellent communication, negotiation and stakeholder management skills

* Strong organisational and leadership abilities

* Experience using housing management systems and Microsoft Office packages

* CIH qualification or equivalent professional qualification desirable

Ad ID: 5418372329