Import/Export Coordinator

Description

Job Title: Import/Export Coordinator

Location: Walton Oaks

Contract: 6 Months

Hours: 37.5 Hours

Rates: 14.95p/h

Job Description

SRG are looking for an import and export coordinator to join a leading a global company that manufactures and sells personal care and paper–based consumer products. This position will ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes. You will also support both Forwarder and Shipping Team in shipping from Europe, managing bookings and creating export documentation

Duties and Responsibilities

First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner

Liaise with Maersk control tower for operational tasks and issues

Tracking and tracing shipments for customers

Maintain accurate customer information for shipment processing

Understand team process flow, constantly looking for areas of improved efficiency

Ensure all customers standard operating procedures are followed as per work instructions

Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments

Book orders received with the nominated shipping line or forwarder

Ensure that container loading are booked in to Transwide. Liaise with loading sites to resolve problems on loading

Coordinate Conformity Inspections at our loading sites prior to export where required

Ensure that Shipping documentation is accurate

Ensure every shipment file have all necessary auditable documents

Provide exceptional customer service to the team and ensure proactivity also in our communications

Support team priorities and initiatives to ensure workloads are effectively managed

Ensure accurate and timely data entry into our operating system

Send original documents when required in a timely manner

Drive process improvements to ensure right–first–time customer service

Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements

Ensure all customers standard operating procedures are followed and updated in the Workflow

Meet KPI standards, as per the company's procedures

Handling and actioning of complaints or queries

Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)Experience and Qualifications

1–2 years related experience and/or training

Understanding of Ocean documentation process essential

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro–active, strong organizational skills.

Knowledge of SAP

Good computer skills (Excel, Word, PowerPoint).

Fluent in English.

displayed positive team attitude and work ethic

competent understanding of INCOTERMS and shipping jargon

competent understanding of Forwarder systems, ETMS, Edoc, ExpoGuidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Ad ID: 5417509184