Homeless & Housing Solutions Advisor

Description

4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove.

The post holder will be required to attend the offices only 2 days per week.

Purpose of the role:

Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness

Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams

To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.

Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part

DUTIES & RESPONSIBILITIES INCLUDE:

Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances.

Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person.

Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time.

Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time.

In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers

In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register.

Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System.

Maximise opportunities to nurture and develop relationships with Private Sector (PRS) Landlords in the discharge of duties, ensuring that any such initiatives or schemes to prevent homelessness in, or access to the PRS are maximised.

ESSENTIAL REQUIREMENTS:

At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service

Knowledge of legislation, regulation, and policy in relation to the provision of the service

Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing services

Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations

A full JD is available on request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Ad ID: 5416951447