Customer Service Coordinator

Description

The Customer Service Coordinator will serve as the primary point of contact for customers, managing inquiries and ensuring a seamless service experience within the transport and distribution industry. This role requires strong organisational skills and the ability to handle customer interactions with professionalism and efficiency.

Client Details

This role is within a medium–sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast–paced environment, offering opportunities for growth and development.

Description

Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.Coordinate with internal departments to manage service–related requests and concerns.Maintain accurate records of customer interactions and transactions in the system.Monitor and track shipments, providing updates to customers as required.Assist in resolving service issues, escalating complex cases when necessary.Ensure compliance with company policies and procedures during all interactions.Provide support in preparing reports and documentation for management review.Contribute to continuous improvement initiatives to enhance customer satisfaction.Profile

A successful Customer Service Coordinator should have:

Experience in a customer service role, ideally within a B2B environment.Dealing with all areas of customer serviceStrong communication and interpersonal skills for effective customer engagement.Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.An ability to multitask and prioritise workloads effectively in a fast–paced environment.Keen attention to detail to ensure accuracy in all tasks.A proactive approach to problem–solving and a focus on delivering excellent service.Job Offer

Competitive salary in the range of 23,500 to 25,000 depending on experience.Permanent role with opportunities for career progression.Generous holiday leave and a supportive working environment in Marlow.An engaging role in the transport and distribution industry with a focus on professional growth.If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today!

Ad ID: 5416929234