Customer Care Specialist

Description

This is a permanent contract for 37 hours per week.

All about the Role

This is a great opportunity to Join our Adult Early Help team providing information and advice about care provision to Peterborough residents. Working closely with the council's Adult Social Care service and Health Partners the team manages incoming contacts from both the public and professionals. This role is customer-focused so experience in a customer service environment is essential. You will be able to work both remotely and at the council's main office at Sand Martin House.

For further information regarding the post please read the attached job description and person specification. For an informal discussion regarding this opportunity please contact Belinda Evans, Customer Experience Team Manager on (phone number removed)

All about You

As a Customer Care Specialist, you will be willing to grow your knowledge of the different types of care and support available for residents of Peterborough

You will need to have:

excellent oral communication skills including good listening skills

ability to manage a high volume of incoming communications via email and online forms

experience of using a wide range of IT systems in an office environment

an enthusiastic attitude and an eagerness to learn

a caring and compassionate approach to making a difference to the lives of older people, vulnerable adults and their families

All about our Team

The team work collaboratively to ensure an efficient, effective and customer focussed first point of contact for customers telephoning and emailing Adult Social Care. They work alongside Adult Social Care colleagues to grow their knowledge and to manage customer contacts in both a professional and caring manner.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes

Buy up to 10 days additional annual leave (pro-rata)

Access to car lease scheme

Take your bank holidays flexibly to better suit your personal circumstances

Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings

Access to development opportunities including apprenticeships to support your personal and professional growth

Paid volunteering hours each year so you can make a positive impact on our community during your normal working day

Access to our equality, diversity and inclusion network

Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs

Ad ID: 5416926743