Communications and Engagement Manager

Description

Location: Swansea (Hybrid)

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

We are looking for a Communication and Engagement Manager to be responsible for the delivery of Operational Customer Services Directorates (OCSD) communication and engagement activities. This is the largest directorate within DVLA with over 4,000 staff. You will support the delivery of OCSD communication campaigns and drive consistency throughout the directorate. You will represent OCSD in other Agency directorates and act as a key point of contact for Agency-wide communication teams.

Key Responsibilities include, but are not limited to:

* Developing and maintaining a directorate communication plan, with a two way feed to and from the Agency plan, identifying key messages, channel fit and audience for all directorate communications through effective networks.

* Supporting Director and SLT in delivering effective communications (content, timing and approach).

* Gathering and ensuring feedback from communications is understood, evaluated and used to identify and drive improvements both at local and corporate level.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

* Access to the staff discount portal.

* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

About you

To be successful in this role you will need to have the following:

* Excellent communication skills both verbally and in writing, with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding. You can bring a fresh perspective whilst appreciating the views of others.

* You will have the confidence to interact and build relationships with a variety of stakeholders and be a strategic thinker able to offer creative ideas and give direction.

* Resilience, with the ability to challenge and influence at all levels. xjnqpsq

* Excellent planning and organising skills to help manage multiple communication projects across a variety of different areas.

Apply before 11:55 pm on Monday 23rd February 2026

Ad ID: 5417842537