Advocacy and Engagement Support Officer

Description

Your new company

Working for an independent statutory body, delivering services within health and social care.

Your new role

Engagement: Confidently interact with people face-to-face when out engaging.

Be the first point of contact for incoming emails: Confidently use Outlook and manage multiple mailboxes.

Confidently handle calls from the public regarding enquiries and concerns.

Handle challenging calls: Confidently manage difficult callers.

Use Microsoft Word and Excel: Confidently use MS packages.

Data entry and management using CRM systems.

Analyse data: Confidently identify trends and create reports.

What you'll need to succeed

Excellent communication skills

Ability to deal with some challenging/distressing calls

Previous administrative experience

Proficient in the use of Microsoft Office

Must pass DBS check

What you'll get in return

£14.05 per hour

Monday to Friday, 8:30am-4:30pm (37.5 hours)

Temporary until March 2026

Primarily office-based, with the flexibility to work remotely when required

Good public transport links and parking

DBS Check covered by agency

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5416912150