Operations Administrator

Description

The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team.

The purpose of the role is to provide administration within the operations team for all customers that are pursuing training packages across the business.

You will alongside the engagement team and will ensure that appropriate documentation is completed by learners and employers as required and submitted in a timely manner.

This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.

Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team.

The successful candidate will undertake the following main Duties and Responsibilities:

Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.

Arrange with candidates’ times and dates to conducts remote & face to face enrolment sessions.

Check candidates’ documents to establish eligibility to receive funding

Maintain a forward plan of meetings to ensure that the companies profiling targets are met

Conduct remote meetings with potential candidates and collate and record evidence on documentation as required

Assist candidates in completing required enrolment documentation

Undertake all general administration to support the operations function

Provide advice and guidance regarding the qualification process and associated matters

Provide written updates to customers on training agreements as required

Contact learners to ensure documentation is completed accurately and in a timely fashion

To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.

Report activity and planned meetings in accordance with the Company requirements

To meet the Company performance and quality targets

To represent the company in a professional manner at all times

Any other duties as deemed necessary by the line manager

The ideal candidate must possess the following Skills, Experience and Qualities:

A pro-active approach and experience of making outbound calls

Excellent customer care approach

Good administrative IT Skills

Experience with use of Microsoft word

Good administrative skills

The ability to carry out informal presentations to small groups

Experience of managing & planning own workload with strong time management skills

Experience of interacting with clients and learners in a professional manner

Strong attention to detail

Able to follow processes

Enthusiasm in the workplace

Work well under pressure

The ideal candidate will ideally possess the following qualifications; however, training will be given where required:

Information, Advice & Guidance qualification to a minimum of Level 2

Educated to a minimum of GCSE grade C in English and Maths or equivalent

In return, Skills People Group will give you:

A competitive salary

25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service

Holiday buy and sell scheme

Employer contributory pension scheme

Health Cash Back Scheme

Annual Volunteering Day

Referral programme

Free parking

A challenging and rewarding role in a successful and growing business

Other details:

You will report to The Operations Manager

This role is office based, 100% in person due to the nature of our business

No agencies, thank you

Ad ID: 5416999459