Temporary Accommodation Officer - Local Authority

Description

Temporary Accommodation Officer

Umbrella Rate: GBP25.39 per hourPAYE Rate: GBP16.96 per hourLocation: StretfordJob Type: Full-time, HybridDriving Requirement: Yes We are seeking a Temporary Accommodation Officer to join our team in Stretford, Manchester. This role involves supporting the TA leased Team with joint visits and inspections, completing sign-ups, and handling online claims for Housing Benefit and Council Tax Support. The successful candidate will also attend meetings with other agencies and stakeholders, and manage communications with clients and landlords regarding rent arrears and repairs.

Day-to-day of the role:

Conduct joint visits and inspections alongside the TA leased Team.Complete sign-ups and online claims for Housing Benefit and Council Tax Support.Attend meetings with other agencies and stakeholders to coordinate efforts and improve service delivery.Manage communications with HOST clients regarding queries about rent arrears and repairs.Contact landlords concerning necessary repairs and maintenance.Handle phone and email communications with HOST clients and stakeholders regarding various queries. Required Skills & Qualifications:

GCSE grades 9-4 (A -C) or equivalent level of qualification, including Maths and English.Evidence of continuous personal and professional development.Previous experience working within housing, tenancy, resettlement, or support-related services.Experience supporting vulnerable individuals towards independent living.Proficiency in managing resources effectively within time and budget constraints, ensuring lean and efficient service delivery.Understanding of financial control principles and procedures.Skilled in conducting interviews with customers, carrying out home visits, telephone contact, and letter writing.Excellent communication skills (verbal and written) with the ability to present complicated or sensitive information clearly.Strong interpersonal skills with the ability to persuade, negotiate, and influence effectively.Ability to handle challenging, emotive, and sensitive situations sympathetically.Strong planning and organisational skills, with the ability to prioritise tasks to meet deadlines.Excellent report writing and analytical skills, capable of assessing and developing robust support plans.Ability to work independently and respond to unexpected problems and situations.Solution-focused approach to managing multiple/competing work tasks.Ability to work effectively as part of a multi-functional team. Benefits:

Competitive hourly rate.Hybrid working arrangement allowing flexibility.Opportunity to contribute to meaningful work supporting vulnerable populations. To apply for the Temporary Accommodation Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Ad ID: 5417321395