Technical Support and Spares Manager

Description

Technical Support and Spares Manager

Department: Installation, Service & Spares

Reports to: Operations Manager

Location: Leeds

Salary: GBP28,000 GBP32,000 (depending on experience)

Working Hours: Monday to Friday, 08 30

About the Role

I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.

You will act as a key link between customers, engineers, and suppliers supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.

Key Responsibilities

1. Scheduling & Coordination

Plan and schedule installations, service visits, and repairsAllocate jobs to engineers based on availability, location, and skillsetEnsure efficient use of resources and timely job completion 2. Customer Service

Act as the first point of contact for customer enquiriesLog service requests, breakdowns, and warranty issues accuratelyKeep customers informed of appointments, delays, and progressHandle queries professionally, escalating where necessary 3. Spares & Parts Administration

Process orders for spare parts and componentsPack and dispatch parts for web and mail ordersLiaise with suppliers regarding availability and lead timesTrack parts required for upcoming jobsMaintain accurate inventory and stock recordsAssist with deliveries and loading Engineers vans with products 4. Data & System Management

Maintain internal systems with accurate, up-to-date informationRaise job sheets, completion records, and invoicesSubmit completion documentation to relevant stakeholders and portals

(including health & safety and building control certification) 5. Staff Management

Assess and review engineers skills, knowledge, and training needsCoordinate and implement training and development plansSupport ongoing professional development within the team Skills & Experience

Essential:

Strong organisational and time management skillsExcellent written and verbal communicationGood IT skills (Microsoft Office; CRM or scheduling systems)Ability to multitask and prioritise in a fast-paced environmentHigh attention to detail and accuracy Desirable:

Experience in service, logistics, or construction environmentsExperience scheduling engineers or field-based teamsKnowledge of garage doors, automation systems, or similar productsExperience with stock or parts management Personal Attributes

Proactive and solution-focusedCalm under pressureCustomer-oriented approachTeam player with a flexible mindset

Ad ID: 5418249536