Team Leader - Temporary Assignment

Description

Team Leader - Temporary Assignment

Location: Leicestershire (Office Based, Monday-Friday)

Contract: Temporary, 2 Months

Start Date: ASAP

Salary: Competitive Hourly Rate

We are exclusively supporting a well-established organisation in the search for an experienced Operations Team Leader to join their team on an immediate basis.

This is a hands-on leadership role suited to a confident and resilient people manager who thrives in a fast-paced operational environment. You will lead a team of approximately eight employees, providing clear direction, driving accountability and ensuring high levels of performance and customer service.

The successful candidate will be comfortable managing a variety of personalities, addressing performance issues where required, and creating a positive, collaborative team culture. This is not a role for someone who prefers to lead from a distance; you'll be involved in the day-to-day operation and lead by example.

Key ResponsibilitiesLead, motivate and support a team of 8 employees within a busy operational environmentDrive performance, productivity and accountability across the teamConduct regular coaching, feedback and performance management conversationsFoster a positive and collaborative culture while maintaining high standardsIdentify and implement process improvements and more efficient ways of workingReview existing team structures and make recommendations to enhance effectivenessMonitor workloads and ensure service levels and operational objectives are achievedSupport the team through change and encourage continuous improvementAct as a visible leader, remaining actively involved in day-to-day operationsAbout YouProven experience in a Team Leader, Operations Team Leader, Contact Centre Team Leader or Supervisor positionStrong people management skills with the ability to handle challenging conversations professionally and effectivelyExperience driving performance, engagement and operational excellenceConfident, credible and resilient leadership styleAbility to build relationships quickly and gain the respect of a diverse teamExperience within Financial Services, Customer Service or Contact Centre environments would be highly advantageousA proactive approach with a focus on continuous improvement and operational efficiencyAvailable to start immediately

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Ad ID: 5419199017