Senior Administrator

Description

Title: Senior Administrator

Location: Witham, Essex

Salary: 29,000 - 32,000 per annum

Days/Hours of work: Monday - Friday, 9am-5pm

Benefits

Onsite parking23 days holiday + bank holidaysAnnual reviewsGreat progression opportunities and trainingCompany socialsOur client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Senior Administrator you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business.

Duties

Act as the main contact for client accounts, building strong relationshipsLead client meetings and oversee account performanceResolve service issues and maintain high service standardsIdentify opportunities to improve client experience and grow accountsSupport the Client Services Manager in achieving team goalsWork with internal teams, advisors, and surveyors to ensure timely deliveryCoordinate site visits and manage logistics and access requirementsOversee quotations and ensure accurate processing of client instructionsManage bespoke client needs and deliver against expectationsIdentify inefficiencies and support process improvementsMonitor performance and report insights to senior managementMaintain accurate records and ensure compliance with policies and standardsSupport audits, projects, and wider operational activities as requiredWhat We're Looking For:

Previous experience within account management or a client focused roleExcellent communication and relationship building skillsStrong organisational skills with the ability to manage multiple prioritiesA strategic mindset with the ability to identify improvementsConfidence in analysing performance data and providing insightsA collaborative team player with a strong focus on client serviceOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418368296