Returns Coordinator

Description

Returns Coordinator

Our Tamworth based client is looking for a Returns Coordinator to join their team. Your role will be responsible for the day-to-day administration of the return's good process.

As a Returns Coordinator, you will need to have/be:

The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skillsThey should have Excellent written and verbal communication skillsHave experience of working in a busy environmentWork equally well in a team as well as being able to efficiently manage their own work load and effectively manage their own timeAbility to work under pressureAbility to analyse informationBe able to adapt and use initiative to understand how to prioritise and get a resolutionA basic knowledge of Word, Outlook, Excel and Sage is preferredPrevious experience of working in a busy Customer Service/administration roleDetails:

Salary: 25, 000 - 26, 000Working Hours: Monday - Friday 9.00am - 5.00pmLocation: Tamworth (on site)Duration: PermanentRole of Returns Coordinator:

Responsibility for Coordinating debit entry and credits for the businessEntry of all debit notes, both emailed and posted, on the in-house systemMonitoring Returns email inbox and ensuring all queries are dealt with promptlyRunning credits from the in-house system and SageScanning debits and corresponding paperwork on to the archive systemDeal with all incoming debit queries (via telephone and email) both internal and externalLiaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goodsLiaising with Customer Service and External Sales team on stock cleanse debits and compensating ordersLiaise with National Sales Managers and external team to resolve aged debit queriesInvestigating any reported mis-picks by liaising with the Customer Service, Admin and WarehouseInvestigating price queries with Customer Service, and the Commercial teamCo-ordination faulty returns and liaising with Quality departments on fault testingLiaising with Commercial team to produce rebate creditsDealing with POD requests from carriersLiaising with Credit Control on any returns that are holding up invoice payments to assist with a resolutionRegularly chase all outstanding returns/queries by phone and emailProduce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolvePicking up the switchboard overflow callsSupport/Cover for the wider Customer Service/Admin DepartmentBenefits of working as a Returns Coordinator:

23 days annual leave + bank holidaysOption to purchase up to 5 extra days annual leaveHealth Cashback PlanPension SchemeLife AssuranceFree Parking

Ad ID: 5417909470