Repairs administrator

Description

Repairs / Breakdown Administrator

Salary: 25,000 - 27,500 per annum

Location: Bromley

Job Type: Full-time, Permanent

Job Summary

We are seeking a highly organised and proactive Repairs / Breakdown Administrator to support the day-to-day coordination of repair and breakdown activities. This role is key to ensuring service requests are logged accurately, engineers are scheduled efficiently, and customers receive timely updates throughout the repair process.

Key Responsibilities

Receive, log, and prioritise repair and breakdown requests via phone and email

Schedule and coordinate engineers' workloads to meet service level agreements

Liaise with customers to confirm appointments and provide progress updates

Raise and process job tickets, purchase orders, and service documentation

Ensure accurate record-keeping on internal systems

Coordinate parts ordering and availability with suppliers and engineers

Handle queries, escalations, and follow-ups professionally and efficiently

Support invoicing processes related to repairs and breakdowns

Work closely with internal teams to improve service efficiency and customer satisfaction

Skills & Experience

Previous experience in an administrative, service coordination, or repairs-related role in construction.

Strong organisational skills with the ability to manage multiple tasks and priorities

Excellent communication skills, both written and verbal

Confident using IT systems, including CRM or job management software

High attention to detail and accuracy

Ability to remain calm and professional in a fast-paced environment

Customer-focused approach with strong problem-solving skills

Desirable

Experience working in a technical, engineering, or service-based environment

Knowledge of repairs, breakdowns, or field service operations

Benefits

Competitive salary ( 25,000 - 27,500 DOE)

Supportive team environment

Opportunities for training and development

Ad ID: 5417742541