Repairs Administrator

Description

Overview:

A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service.

Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week)

Key Responsibilities:

Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc. Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs. Maintain accurate records of resident details and repair statuses. Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency. Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites. Assist with invoice processing and ensure work is completed satisfactorily before payment. Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling. Support reception duties and team meetings as needed. Investigate and negotiate best pricing for repair services. Maintain compliance with health and safety standards, including asbestos awareness.

Requirements:

Previous experience in housing repairs administration or scheduling. Strong IT skills and familiarity with housing software systems. Excellent telephone manner and interpersonal skills. Ability to work independently and as part of a team. Asbestos Awareness Certification (desirable). Experience working with vulnerable individuals in a housing setting is a plus.

Benefits:

Opportunity to work with a respected housing provider. Supportive team environment. Training provided on internal systems. Hybrid working

Ad ID: 5417474614