Reception/Administrative Assistant

Description

Reception / Administrative Assistant

Crystal&Co Northwest London

Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive Reception / Administrative Assistant to be the welcoming face of our company and support our team with essential administrative functions.

Who We Are

At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.

Key Responsibilities

As our Reception / Administrative Assistant, you will play a central role in delivering a smooth and professional customer experience, as well as supporting our day-to-day operations:

Front Desk & Reception Duties: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment. Administrative Support: Handling printing, scanning, and copying of course materials promptly to support our educational services. Student & Assessor Assistance: Providing on-site support during CSCS courses to ensure sessions run smoothly. Payment & Booking Management: Accurately processing bookings and maintaining payment records for courses. Customer Service: Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach. Post Management: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail. CRM Management: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow. Key Skills & Qualifications

We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have:

Excellent organisational and multitasking abilities. Strong verbal and written communication skills in English. A polite, confident, and professional telephone manner. Previous experience in a customer-facing or reception role is highly desirable. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Confidence in working with CRM systems (training provided if needed). Additional languages especially Romanian or Russian are desirable but not mandatory. Availability to work weekends (on a flexible rota basis). What We Offer

A full-time position with flexible working days (we operate 7 days a week). A competitive salary of GBP28,000 GBP36,000 per year, depending on experience and qualifications. Private healthcare to support your well-being. Free on-site parking for convenient commuting. Exceptional public transport access we are less than a one-minute walk from the nearest Underground station. Occasional company events to celebrate achievements and support team bonding. A supportive and energetic work environment within a young, collaborative team. If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team.

Ad ID: 5417486958