HR Consultant

Description

Our OEM Client based in Coventry, is searching for a HR Consultant to join their team, Inside IR35. This is a contract position with a proposed end date of April 2027.

Duties:

The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers.

This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.

The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task, the latter being a repository for non-employee queries raised from non-company email addresses.

Responsibilities:

First point of contact for the companies UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and proceduresUnderstand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.Utilise knowledge of employment law and their policy to coach managers in applying policies in the correct way and minimise risk to the businessResponsible for building rapport with employees to enable an accurate understanding of their query,Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee baseSupport operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreementsWork effectively as part of the HR Direct operational teamAssist in the development, maintenance and deployment of policies under the HR Direct areaUndertake any other work as directed by their line manager in connection with their job as may be requested Knowledge, Skills and Experience:

Essential:

Previous experience of working in an HR employee advisory roleDegree qualified or equivalent experience preferred Excellent communication skills both spoken and writtenStrong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performanceGood understanding of UK employment lawIT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel Desirable:

Ability to deliver results consistently in a fast paced HR Contact CentreProven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc. Experience of stakeholder managementExperience of process developmentSAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee CentralWorking knowledge of ticketing systems preferably CloudforService (C4S)Experience of managing a high volume of queriesExperience of managing chat escalations from a virtual agent / chat bot Personal Profile:

Essential:

An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependableAn individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment.An individual who is a problem solverAn individual with the ability to combine a short term, pragmatic focus with longer term planningAn individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputsAn individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal styleA good communicator who can communicate complex ideasA effective team player, actively leads, develops and supports team membersResilient and enthusiastic, an individual able to deliver results under pressure Desirable:

An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along

Ad ID: 5418251913