Helpdesk Administrator

Description

Helpdesk Administrator/Coordinator

Location: Romford, Essex

Working Pattern: Monday-Friday, on-site

Salary: Basic GBP28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits

Type: Permanent, Full-Time (PAYE)

Sector: Construction & Building Services

The Role

We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment.

The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM.

Key Responsibilities

Helpdesk Support & Issue Resolution

Act as the first point of contact for clients Log and manage incoming service requests, queries, and complaints via phone, email, and service portals Scheduling & Resource Coordination

Coordinate reactive and planned maintenance works Schedule engineer visits, emergency repairs, and planned maintenance Ensure effective allocation of engineers and subcontractors Work Order Management

Create, assign, and monitor work orders Ensure jobs are prioritised, scheduled, and completed within agreed SLAs Database & Record Management

Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation Update and manage data within the COINS CAFM system Client & Team Communication

Maintain clear and professional communication with clients, service teams, and subcontractors Provide regular updates on service progress and issue resolution Compliance & Reporting

Ensure works are delivered in line with company procedures and industry regulations Produce performance and SLA reports for management review Process Improvement & Support

Identify process inefficiencies and support continuous improvement initiatives Assist with system updates and procedural improvements where required

Essential Requirements

Previous experience working in a busy construction environment (non-negotiable) Experience in a helpdesk, facilities, maintenance, or service coordination role Strong organisational and diary management skills Confident communicator, able to liaise with clients and technical teams Experience using CAFM systems (COINS highly desirable)

If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!

Ad ID: 5417753409