Front of House

Description

Front Of House

GBP25,000 to GBP30,000 plus Bens

Solihull

Our client an established hotel, restaurant & conference venue in Solihull Warwickshire, is seeking a Front of House. The ideal candidate must be an excellent communicator ,strong admin skills and be prepared to work weekends. You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.

You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

Ideally, you'll have all or most of the experience we're asking for:

Previous residential or other property experience, preferably within a similar roleSignificant experience providing exemplary levels of customer serviceExperience in managing contractors and building works within a busy developmentAwareness of general fire, health & safety and securityProven ability to and handle confidential information with professionalism and discretionResponsibilities

Meet and greet the residents and answer enquiries by telephone or from callers to the desk.Assist the residents, guests and visitors when required.Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.Communicate with leaseholders and managing agents in an attentive and personable manner.Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

Ad ID: 5417315619