Customer Service Administrator

Description

Customer Service Advisor Chesterfield (S41) 26,500 - 28,000 DOEMonday to Friday, 9:00am - 5:00pm Free On-Site ParkingFull-Time Permanent 100% Office-Based (not hybrid)

Exciting New Opportunity with a Growing Business

Hays are delighted to be supporting a successful and expanding organisation in Chesterfield with the recruitment of a Customer Service Advisor. This is a newly created role offering the chance to join a friendly, knowledgeable team within a well-established business renowned for its collaborative culture and commitment to employee development.This position would suit someone with previous experience in customer service, administration, hospitality, retail or a similar customer-facing environment who is looking to build a long-term career within a supportive office-based setting.

The Role

As a key member of the customer support team, you'll be responsible for delivering a high-quality service to customers while ensuring enquiries, orders and account information are managed efficiently and accurately.

Key responsibilities include:

Managing customer enquiries via telephone, email and online channelsProcessing customer orders and updating internal systemsProviding updates on order status, availability and deliveriesSupporting customers with product and account-related enquiriesMaintaining accurate customer records and administrationAssisting with customer onboarding and account maintenanceHandling payments in line with company proceduresResolving routine customer issues and escalating more complex matters when requiredWorking closely with colleagues across the business to ensure excellent customer service standardsContributing to continuous improvement within customer service processesAbout You

To be successful in this role, you'll ideally have:

Previous experience in customer service administration or sales adminExcellent communication skills and a confident telephone mannerStrong attention to detail and organisational skillsGood IT literacy and the ability to quickly learn new systemsA positive, professional and customer-focused approachThe ability to prioritise workload and work effectively within a busy teamA willingness to learn and develop within a growing organisationPrevious experience using CRM systems, customer databases or order processing software would be beneficial but is not essential.

What's on Offer?

Salary of 26,500 - 28,000Monday to Friday hours, 9am - 5pmBrand-new role within a growing businessExcellent training and ongoing supportFriendly and supportive team environmentLong-term career development opportunitiesFree on-site parkingModern Chesterfield office locationStable and successful organisation with a strong reputationThis is an excellent opportunity for a customer-focused individual seeking a varied role within a thriving business that genuinely values its employees and offers opportunities for progression. Apply now to be considered. Please note if you application is to progress a Hays Consultant will need to call you and conduct a registration interview please make every effort to receive the contact for a swift progression.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Ad ID: 5418899625