Customer Service Administrator

Description

Role - Sales Administrator

Hours - 8am - 5pm

Location - Braintree

Order Processing

Process customer orders via telephone and email

Accurately input orders onto the company CRM system

Check order details for accuracy and resolve discrepancies

Monitor order progress and update customers when required

Customer and Client Support

Handle customer and client queries in a professional and timely manner

Act as a key point of contact for order related enquiries

Provide information on products, pricing and delivery

Maintain positive working relationships with clients

Internal Coordination

Liaise with internal teams to confirm order status and availability

Support the sales team with day to day administration

Keep customer and sales records up to date on the CRM system

Administrative Duties

General office administration and data entry

Support incoming calls and emails

Maintain accurate documentation and records

Skills and Experience Required

Previous office based experience is essential

Experience processing orders using a CRM system

Strong attention to detail and accuracy

Confident written and verbal communication skills

Ability to manage multiple tasks and meet deadlines

Comfortable working both independently and as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5417988575