Customer Service Administrator - 12 Month Contract

Description

Customer Service Administrator - 12 month FTC

29,500 per annum, increasing after successful probation

Braintree, Essex

Monday-Friday, 9am-5pm, 35 hours

Please note, you must drive and have access to a vehicle due to location

Are you driven by achieving results and confident in working towards key performance indicators (KPIs)? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice.

This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities.

To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!

Please note, this is a 12-month fixed term contract with the potential of going permanent.

Responsibilities include:

Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescalesProviding detailed induction briefings and offering advice and guidance to clients throughout the processCollaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policiesEnsuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescalesHandling inbound and outbound calls effectively, while maximising support provided to those in needUndertaking casework, including complex or safeguarding cases, as requiredMaintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasksProviding face-to-face outreach support for clients with additional needs as scheduled at designated locationsQualifications and Skills:

Ability to provide a service to clients over the phone, overcoming language barriersExperience working towards challenging performance KPIsProven experience of providing advice and support in sensitive and emotionally demanding situationsAbility to work under pressure and meet deadlinesEmpathetic approach to assisting individuals facing transition and uncertaintyAbility to learn quickly and adapt to changeRecruitment Process:

Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalfA fully enhanced DBS certificate is required Must have 5 years continuous residency in the UKA valid passport

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5417742464