Customer Relationship Manager

Description

Customer Relationship Manager required for a permanent job in Chesterfield, GBP40,000 Customer Relationship Manager required for a fantastic new permanent job opportunity in Chesterfield.

Key vacancy information

Permanent Job

Newly created opportunity due to department expansions

Salary GBP36,000 - GBP40,000 depending on experience

Full time Monday to Friday 9am-5pm

Competitive benefits

Onsite working not hybrid, the office location is Chesterfield

Modern facilities and free parking

Own car required as there is an expectation to meet clients occasionally

We are supporting a market leading, innovation driven business to appoint a Customer Relationship Manager at an exciting time of expansion. This is a unique opportunity to join a creative, forward thinking organisation.

This role is fully office based in Chesterfield, with occasional on site client meetings.

As Customer Relationship Manager, you will take ownership of a defined portfolio of B2B customers, nurturing long term partnerships and ensuring outstanding service delivery. Acting as the central link between customers and internal teams, you'll drive account retention, growth and continuous improvement.This position suits someone who is proactive, commercially aware, relationship focused and energised by working with innovative products and dynamic teams.

The successful candidate will ideally have held a similar role and be able to demonstrate this on application.Duties of the position include;

Grow existing accounts through insight, collaboration and targeting insight-led opportunitesRelationship management of existing customersBuild a deep understanding of customer objectives, challenges and commercial driversWork closely with the Business Development Director , Marketing, and Customer Service/ Sales Team to identify cross sell and upsell opportunities.Ensure a seamless customer journey from onboarding through to repeat businessCoordinate with Marketing, Customer Service, Technical, Operations and LogisticsProactively manage customer communication and expectationsSupport contract renewals, pricing activity and volume forecastingMonitor and report on account performance

Skills & Experience The successful candidate will ideally live locally to the Chesterfield area as this role is office-based and not hybrid. A proven background in customer relationship/ account manager is required. The successful applicant will have the following skills and experience:

Experience in Customer Relationship Management, Account Management or Customer Success (B2B)Strong interpersonal skills with the ability to build genuine rapport and trustExcellent planning and strategy delivery to achieve business targets and sales output strategy goalsCommercial awareness with a natural curiosity about products and customer usageHighly organised, proactive and confident managing multiple prioritiesExcellent written and verbal communicationStrong CRM and Microsoft Office skills

It would be highly preferable for the successful candidate have the following attributes/ experience but not essential;

Experience in a business setting/ customer relationship management in the culinary, hospitality,retail, FMCG or a similar service led sectorExperience managing technically complex or bespoke productsCurious, creative and ideas drivenComfortable in a fast moving, entrepreneurial environmentCollaborative, adaptable and open to new ways of thinking

What you will get in return;

Permanent JobNewly created opportunity due to department expansions

Salary

GBP36,000 - GBP40,000 depending on experience

Full time Monday to Friday 9am - 5pm

Competitive benefits

Onsite working not hybrid, the office location is Chesterfield

Modern facilities and free parking

Own car required as there is an expectation to meet clients occasionally

If you are excited by the food industry and passionate about delivering exceptional customer partnership, we want to hear from you. Apply through Hays today for a confide

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417740241