Customer Relationship Executive

Description

Customer Relationship Executive required in Aztec West, Hybrid Working Your new company

Aztec West based business

Your new role We're looking for a proactive, people-focused Customer Relationship Executive to join a growing, fast-paced business that supports a diverse portfolio of clients across the UK. If you thrive in a role that blends inbound sales, customer care, and ongoing account management, this is an opportunity to make a real impact. About the Role You'll be the first point of contact for new enquiries and the ongoing trusted partner for existing customers. From initial conversation through to onboarding, service delivery, renewal, or cancellation, you'll ensure every customer feels supported, informed, and confident in the services they receive.This role suits someone who enjoys variety-one moment you'll be converting an inbound lead, the next you'll be advising a long-standing customer on additional services that could benefit their business. What You'll Be Doing Inbound Sales & OnboardingRespond to enquiries received via phone, email, website, or partner referralsUnderstand customer needs and recommend the most suitable service optionsExplain relevant regulatory requirements and guide customers through necessary checksNegotiate pricing and clearly communicate terms of businessManage customer data accurately within CRM and billing systemsClose sales and ensure a smooth transition into ongoing account managementCustomer Relationship ManagementBuild strong, long-term relationships with existing customersProactively contact customers in line with the company's account management planIdentify opportunities to extend or enhance customer subscriptionsRespond to queries, resolve complaints, and ensure a positive customer experienceManage cancellations and work to retain customers wherever possibleCoordinate with internal teams including Finance, Compliance, and MarketingMaintain accurate customer records across all systemsSupport customers with service changes, documentation, and regulatory requirementsContinuous ImprovementShare customer insights with management and marketing teamsContribute ideas to improve processes, customer experience, and business growthTake on additional responsibilities as the business evolves

What you'll need to succeed

Strong interpersonal and communication skillsA customer-first mindset with a solutions-driven approachExperience in sales, account management, or customer serviceConfident negotiator with a professional telephone mannerComfortable using CRM systems and other business softwareHighly organised with excellent attention to detailPositive, resilient, and able to manage multiple tasks at onceWhat you'll get in return Flexible working options available.ParkingYou'll be part of a collaborative, ambitious team where your ideas are valued and your work genuinely makes a difference. This is a role for someone who enjoys building relationships, solving problems, and helping customers get the most from the services they rely on.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF #

Ad ID: 5418251647