Customer Experience Team Leader

Description

Customer Experience Team Leader

Working week: Monday to Friday 9:30 - 5:30 (with the occasional Saturday and evenings for events in which you will receive time in lieu for)

Contract: Permanent

Location: Edinburgh City Centre

Salary: 28,000

Start: ASAP

Our client is seeking a proactive and customer focused Customer Experience Team Leader to lead their front facing team and oversee the day to day operation of a busy customer lounge environment.

This is an excellent opportunity for an experienced supervisor or team leader who is passionate about delivering exceptional customer service, developing people, and creating a welcoming and engaging experience for customers and stakeholders alike.

The Role

As Customer Experience Team Leader you will lead, motivate and support a team responsible for delivering outstanding customer experiences while promoting the organisation's products and services. You'll oversee daily operations, coordinate staffing and workloads, support lead generation activities, and help drive engagement through events and customer initiatives.

The role also involves coordinating customer events and identifying ways to increase visitor engagement and footfall within the lounge environment.

Key Responsibilities

Lead, coach and develop a team of customer facing colleaguesManage staff rotas and ensure appropriate daily coverageDeliver and maintain exceptional customer service standardsSupport lead generation opportunities and promote relevant products and servicesCoordinate and oversee customer events and engagement activitiesEnsure the smooth day-to-day running of the lounge environmentManage stock control, maintenance requests and general facilities requirementsCoordinate schedules with external partners and stakeholdersSupport continuous improvement and streamlined working practicesWork collaboratively with wider teams across the businessAbout You

We're looking for someone who can lead by example and bring a positive, solution-focused approach to their work.

You will have:

Previous supervisory or team leadership experienceExperience in a customer facing environmentStrong organisational and planning skillsExcellent communication and relationship building abilitiesConfidence promoting services and identifying customer needsGood Microsoft Office skillsA proactive and adaptable approachProperty sector experience would be advantageous but is not essentialExperience generating leads or referrals would be beneficialIf you're an experienced team leader with a passion for customer service and people development, we'd love to hear from you.

Apply now with your CV for immediate consideration.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Due to the volume of applications, only shortlisted candidates will be contacted. We look forward to reviewing your application.

If you are currently registered with Office Angels and interested in this role, please contact your consultant directly by email

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418900082