Contracts Administrator

Description

You will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.

Reporting to the Operations Delivery Supervisor, and work as part of the Contract Management Team, carrying out the duties below.

Schedule PPM's for Engineers.

Schedule work orders with engineers

Scheduling all responsive repairs; liaising with tenants, client, contractors and external parties.

Scheduling work across all stated contracts

Reacting to emergencies raised by the client and overseeing the engineer's attendance

Plan efficiencies of location and response time improvements

Schedule PPM's

Taking ownership of daily workload

Diagnose technical abilities

Handling customer complaints or queries via telephone, email or letter.

Manage completion of PPM's

Manage completion of reactive tasks

Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.

Control and issue engineer's uniform.

Client liaison

Occasion support to ACM, CM

Production of monthly performance report.

Management of contract performance schedule.

Chasing subcontractors' reports/schedules

To achieve the team's agreed performance targets and ensure that SLA's are met

You will have

IT Knowledge - o MS Office o CAFM Systems

Facilities Management experience ideally but not essential

Experience of working in financial performance penalties

Strong organisational skills and a high attention to detail

General knowledge of Intranet services

PFI Experience

Technical Knowledge/Experience

Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management)

Excellent communication skills and ability to work well as part of a team

Ability to work in a fast-paced environment, multitask and make effective decisions quickly

This is a temporary role, with an immediate start.

Office-based

14 per hour - weekly paid

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5418363727