Contact Centre Coordinator

Description

Do you have experience working in a strong phone based role or ideally within a call / contact centre environment If so, this may be the ideal role for you if you enjoy both customer service and coordination of services.

Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.

Working in the contact centre your duties will include

Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair worksMake calls to book appointments for works with tenants and be point of contact during completionInputting the works information on the job management systems with accuracyAllocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereaboutsLiaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtimeUpdate and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entriesProvide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message takingAny other ad hoc administrative duties as may be required from time to time

Experience, Knowledge and Skills required

Previous call/contact centre experience or strong phone based work previouslyExcellent organisational/time management skillsExcellent administration/word processing skillsDemonstrate attention to detail and accuracy at all timesAbility to work under pressure to strict deadlinesStrong communication skillsStrong word processing and Excel skills

Working hours

Monday to Friday 8am 5pm (40 hours per week)

Employee benefits include:

BUPA select healthcare scheme (upon successful completion of probation period)Rewards portal offering discounts to hundreds of shops and restaurantsSupport for health and mental wellbeing for staff and their familiesPersonal Wealth Financial Wellbeing supportMental Health First AidersChristmas Club savings schemeCompany-funded annual Family Summer Fun Day and Christmas PartyCorporate discount to local Gym MembershipAbility to buy and sell annual leaveCompany sick pay policy

Ad ID: 5417973690