Client Care Advisor

Description

12 month Maternity Cover Contract My client urgently needs a Client Care Advisor to join their busy team.

As a Client Care Advisor, you'll be the first point of contact for their valued clients. You'll guide them through the initial stages of their personal injury claims, ensuring a smooth onboarding and handover to the legal teams. This role requires empathy, efficiency, and excellent communication.

Key Responsibilities

Handle inbound and outbound calls, including RTA onboarding calls

Input and manage client data on our case management system

Conduct conflict checks, MID searches, and submit claims to the MOJ portal

Liaise with clients, witnesses, insurers, and internal teams

Manage client documentation, rehabilitation forms, and ID verification

Support fee earners with administrative tasks

Assist in training new team members and contribute to team development

What They're Looking For

Exceptional client care and telephone skills

Experience in legal, insurance, or professional services (transferable skills considered)

Strong attention to detail and ability to multitask

Team player with excellent interpersonal skills

Comfortable working in a fast-paced environment

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Ad ID: 5417487827