Sales Team Leader

Description

Job Title: Sales Team Leader

Are you an experienced and dynamic sales/call centre manager, looking for your next challenge within a fast growing company and fast growing industry sector?

We are looking for a motivated Sales Team Leader, with a growth mindset to lead a small team of Sales Advisors and support the company to achieve ambitious growth goals, whilst maintaining the highest levels of customer services.

Benefits:

A competitive salary with company bonus scheme, to recognise high performance.Opportunities for ongoing professional development to grow your career.A supportive and high-energy team culture where your contributions matter.Perks such as free on-site parking and a generous holiday allowance, making your work-life balance a priority.

Your Role:

As a Sales Team Leader, you'll:

Coach and train your team to excel and hit key performance indicators (KPIs)Train and develop the team in navigating customers through the sales process and converting enquiries into sales and reservations (inbound calls and email enquiries).Be responsible for the professional development and management of your team; focusing on sales training, coaching advisors on quality, personal development and monthly 121's and performance management.Ensure customers are given the best customer experience and customer journey, starting from the initial enquiry stage, all the way to the end of their contracts - with the aim of driving repeat custom.

What We're Looking For:

You're a natural leader with:

Proven sales leadership experience (3+ years), ideally within a call centre/telesales environment (this role involves dealing with inbound calls and emails). Strong coaching, communication, and organisational skills.Analytical mind set to interpret data and drive decision making.Resilience, adaptability, and the ability to thrive under pressure.

The Ideal Candidate - Key Qualities:

You're not just a manager; you're a coach who understands how to motivate a team to excel while keeping team morale high.You have a results-driven approach with the ability to manage and interpret data, ensuring performance metrics are always met.You thrive under pressure, maintain high attention to detail, and adapt quickly to dynamic environments.Emotional intelligence and strong communication skills enable you to handle everything from sales strategy meetings to resolving individual customer concerns.Focused on delivering the highest levels of service and going the extra mile for customers - creating a strong customer service culture.This role is perfect for someone who loves to lead, innovate, and achieve while creating a positive and motivational team environment.

Ad ID: 5418366076