Sales Assistant

Description

SF Recruitment have partnered with an organisation in Tyseley who are looking to recruit a Sales Assistant on a permanent basis. They are going through a period of growth and this role can offer development opportunities and progression.

Salary: GBP25,000–GBP26,000

Hours: full time Monday to Friday & weekend working on a rotation basis

Key Responsibilities

Showroom Customer Service

– Welcome visitors promptly, creating positive first impressions

– Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended

– Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations

– Maintain showroom standards, ensuring displays are presentable and marketing materials stocked

– Assist with basic product demonstrations and information for customers during busy periods

Sales Administration & Order Processing

– Process sales paperwork accurately, ensuring smooth transition from sale to delivery

– Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail

– Follow up on quotes, send additional information to prospects, and support the sales pipeline

– Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates

– Handle order amendments, special requests, and basic post–sale queries

Digital Customer Support

– Manage incoming telephone enquiries professionally, directing calls or resolving basic queries

– Respond to customer emails and online chat requests promptly

– Process online orders and marketplace sales (including eBay listings management)

– Update online order statuses and assist with delivery scheduling

– Support basic website content updates as required

Cross–Departmental Assistance

– Assist the Product Operations Director with administrative tasks and data entry

– Support social media and review management initiatives

– Help coordinate trade customer accounts and queries as our trade division develops

– Participate in team meetings and product knowledge training

– Contribute to continuous improvement of customer service processes

Ad ID: 5417414840