Dynamics365 Consultant

Description

Nottingham Hybrid 2 Days Onsite

We're supporting a leading professional services firm who are strengthening their internal Dynamics capability following the recent rollout of Microsoft Dynamics 365 Customer Insights and Sales.

With adoption still in its early stages, this newly created role will play a pivotal part in driving engagement, improving usage, and unlocking the true value of Customer Insights Journeys across marketing and events.

Sitting within the Marketing & Events team but working closely with the Dynamics / IT function, this role offers the opportunity to take real ownership of CIJ, influence wider adoption, and showcase how marketing automation can elevate client engagement and business development activity.

This is a hands-on position for someone who enjoys combining technology, marketing and process improvement, with the chance to shape how the platform is embedded across the firm.

What You'll Be Doing:

Owning the use of Microsoft Dynamics 365 Customer Insights Journeys across marketing and eventsDesigning and managing journeys, triggers, segmentation and event orchestrationSupporting the coordination and delivery of marketing-led events, ensuring CIJ processes are followed and enhancedDriving best practice adoption and supporting internal upskilling across the teamMaintaining and optimising the Dynamics platform in partnership with the digital marketing and IT teamsManaging Zoom webinars including scheduling, setup and live session supportSupporting data accuracy, reporting and campaign performance insightsContributing to marketing automation initiatives such as A/B testing and email journey designProviding hands-on support for face-to-face events, including occasional on-site coordinationHandling wider marketing tasks including website enquiries and collateral support with a strong focus on professional lead management

What They're Looking For:

1-2 years' experience working with Microsoft Dynamics 365, ideally Customer Insights JourneysHands-on experience with journey orchestration, triggers and event modulesStrong interest in marketing automation, engagement and data-driven optimisationConfident stakeholder communicator with a collaborative working styleHighly organised, detail-focused and comfortable managing multiple activitiesSelf-starter mentality with the confidence to make recommendations and take ownershipBackground in professional services or consultancy environment is beneficial but not essentialWhy This Could Be a Strong Move:

Opportunity to take ownership of CIJ and directly influence its success across the businessKey role in improving adoption following initial implementation challengesExposure to business-critical marketing and event strategyChance to become the internal go-to specialist for Dynamics marketing automationClear scope to grow alongside an evolving Dynamics function

Ad ID: 5417481990