Contact SF Partners
SF Partners
Customer Success Advisor
Birmingham, West Midlands
Contact SF Partners
- Hours
- Full Time
- Posted
- 9 days ago
- Salary
- 42000.00 GBP Annual
- Recruiter
- SF Partners
- Closes
- 04 Nov 2026
- Course
- No
- Recruiter Type
- Direct Employer
- Contract Type
- Permanent
Description
SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.
Salary: GBP42,000
Working pattern: full time
Main duties and responsibilities:
– Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long–term account growth and retention.
– Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
– Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
– Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
– Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
– Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.
Commercial Performance:
– Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.
– Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.
– Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development.
General Volume and Revenue Generation
– Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.
– Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.
– Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long–term customer partnerships.
Ad ID: 5419125525
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