Customer Outreach Advisor

Description

Customer Outreach Advisor

Near Bury St Edmunds

GBP25,000 – GBP28,000 DOE (plus OTE)

Monday – Friday (with rotation work for weekends)

On behalf of our client based near Bury St Edmunds, we are seeking a Customer Outreach Advisor to join a busy and supportive team. This full–time role involves handling inbound enquiries, booking appointments, and maintaining accurate records. Previous experience in a customer service or call centre environment is highly desirable, and confidence using CRM systems would be beneficial.

Full training will be provided.

Due to the location, access to your own transport is essential.

Main Duties:

Respond to inbound customer enquiries with professionalism and warmth Manage requests for product information and schedule follow–up appointments Maintain accurate records using internal systems and databases Coordinate with field representatives to ensure smooth appointment logistics Deliver excellent service without outbound cold calling Support broader team goals and contribute to a positive call centre environment

Key Skills:

Clear and confident telephone communication Strong organisational and multitasking abilities Familiarity with CRM or data entry systems Positive attitude and self–motivation Ability to work flexibly, including occasional weekends Team–oriented mindset with a focus on customer satisfaction

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)

Ad ID: 5417431489