Customer Care Advisor

Description

Company Overview

HB Clark & Co. Ltd is part of the Kitwave Group - the leading independent licensed trade wholesaler in the North of England distributing to a range of customers including pubs, clubs, restaurants and hotels.

HB Clark has over 100 years of experience in beverage distribution, dedicated to serving the independent On Trade across the North of England. Our commitment to excellence and modesty reflects our proud heritage as we strive to stay ahead in a fast-paced industry.

The role

We are seeking to recruit an individual to join our Customer Care team supporting our customers through our online ordering systems, based at our Head Office in Wakefield. The role will be varied, and training will be given to the right candidate.

Reporting to the Telesales Manager, you will play an important and vital role supporting our existing customers with their ordering online and advising of products & promotions.

You will also play a key part in the delivery and movement of stock across the business to ensure that the customer and depots needs are met effectively.

You will need to have excellent customer service skills at the heart of your strengths, and the confidence to be able to upsell and advise customers of our products as they order. With a friendly approach you will be a point of contact for the customer base and assist with associated requests and enquiries (No Cold Calling).

The ideal candidate will possess (but is not essential as full training will be given to the right candidate):

Experience of working in a hospitality / service sector, or experience within a sales setting.

A 'can do' attitude and ability to identify sales opportunities.

The ability to empower and encourage customers to maximise the online ordering system by supporting and guiding users through the process and encouraging repeat business via this means.

Experience (but not essential) of working in or knowledge of the licensed trade

A good team player

High quality of organizational skills

The post holder will also have experience with MS Excel, Word, Outlook and will also be required to use bespoke in-house software, full training will be given to the right candidate.

Job Types: Full-time, Permanent

Pay: From GBP12.21 per hour

Benefits:

Company pension

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Work Location: In person

Ad ID: 5416935964