Account Support Executive - Network

Description

Here at TheSqua.re we have a great opportunity for a Account Support Executive to join our expanding Reservations team.

Our mission at TheSqua.re is to be the world's best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm's 50% annual growth for several years in a row.

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.

A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard.

This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.

Key Tasks & Responsibilities:

Responding rapidly to web, email and phone-based enquiries

Consistently delivering departmental KPIs and SLAs

Forging good relationships with direct corporate accounts

Responding & converting enquiries into bookings

Supporting the Account manager in admin work for key accounts

Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions

Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers

Flexible attitude to working outside of core job role when necessary

Skills & Experience

This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge.

Experience of generating sales and bookings

You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.

You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.

What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.

What do we offer?

Competitive salary

Annual leave plus public holidays

Learning and Development program

Company-wide & Team incentives

Monthly employee recognition leading to Annual recognition awards

Recommend a friend bonus scheme

Overseas office visits

Regular Senior Manager catch-ups

Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.

Job Types: Full-time, Permanent, the role is office based in West London

Salary is between 23K - 26K BOE + commissions

Job Types: Full-time, Permanent

Pay: From GBP26,000.00 per year

Benefits:

Company events

Company pension

Referral programme

Schedule:

8 hour shift

Monday to Friday

Work authorisation:

United Kingdom (required)

Work Location: In person

Ad ID: 5416938719